Being able to get in touch with your shared website hosting provider whenever you have any type of questions or experience any issues is important and how quickly they will respond and react could be essential, especially if your web site is business-oriented, as more downtime could mean losing potential clients. The support solutions are also an easy way to recognize actual suppliers from resellers. The latter in most cases respond just to email messages or support tickets and you will have to wait for a day or maybe more so as to get a response. When your problem needs a few replies, you'll end up losing several days to have a problem resolved. With a legitimate and reputable website hosting supplier, you will be in a position to get in touch with the support anytime and get a quick response no matter what the issue or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Website Hosting

We acknowledge the significance of getting assistance in a timely manner, so our shared website hosting services feature 24/7 technical support along with various options for communication. If you do not have an account yet, you can easily give us a call or use our live chat and consult with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up getting a service that you cannot use effectively. If you already have your website hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is entirely technical or it requires additional analysis. Unlike the vast majority of providers that you can find today, we respond to all of the tickets within an hour, so you will not need to wait for an entire day. Our support services can be accessed twenty-four-seven, even during official holidays.

24/7 Customer Support in VPS Hosting

Using our Linux VPS hosting, you won't ever need to wait for more than 1 hour to receive assistance for any kind of problem that you may encounter with the server or the software that comes pre-installed with it. We warrant this short answer time for all tickets that you open via your billing Control Panel or email messages which you send to our tech support crew. Furthermore, we have local phone numbers in a couple of countries globally and a live chat service where we'll assist you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 through the numerous methods of communication, so no matter what your question or issue is, there will always be someone to help you out without delay. In case you need help with third-party software, which you cannot set up or which gives you troubles, you are able to benefit from the Managed Services upgrade package that we provide for all our VPS plans.

24/7 Customer Support in Dedicated Web Hosting

When you obtain a dedicated server through us, you are able to contact us anytime using various channels and the max time that you will have to wait for a reply is approximately 1 hour, so you can forget about waiting an entire day. Our customer and tech support service is present 24/7 no matter if it is a weekend or a holiday and we can support you with anything related to the apps that are pre-installed on your server. To contact us about a tech issue, you'll be able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of general questions or you would like to find out about our hosting services before you order, you can take advantage of our live chat or you can call one of the local numbers that we have in several countries around the globe. If you'd like to have help with third-party software that you are unable to install or run effectively, you will be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.