There are a handful of ways in which you can contact the web hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a ticketing system. It is the least complicated means of correspondence for many reasons. In the event that no client care staff representative is available at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will always be received. Furthermore, you can copy and paste large pieces of info without needing to worry about spelling errors, and if a specific issue requires more time to be solved or a number of responses must be exchanged, all the information will be in the exact same place, so each party can always see the comments provided by the other one. The drawback of using tickets to get in touch with your hosting company is that they’re often separate from the hosting platform, which implies that if you need to provide info or to adhere to guidelines, you’ll need to use at least 2 different admin dashboards and this number could increase if you desire to manage multiple domain names. Moreover, many hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst awaiting an answer.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you will never need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket while you’re browsing your website files or modifying different settings. The ticketing system is being strictly monitored 24-7 by our support team representatives and the response time is no more than 1 hour, but it seldom takes more than 20 minutes to obtain support. In stark contrast to certain providers, we do not charge more for using the ticketing system, so you can contact us as often as you want and request information regarding any technical or billing issue. In addition, you can see a selection of articles, which will help you solve the most common challenges on your own.