A live chat is one of the many methods of communication offered by some web hosting companies as a part of their support service. Depending on the supplier, the chat is used for billing, pre-sales and/or technical assistance. This way of contact is faster compared to a support ticket and it will make it less likely to misspell or misunderstand anything in comparison to a telephone call with an agent. In addition, if the issue that you experience needs some time to be examined and dealt with, you are able to do something else meanwhile rather than just waiting, as you'd have to do if you call. Also, you can take advantage of a live chat support service completely free as long as you have world wide web access even when your web hosting supplier is situated in another country and they don't have a local phone number that you can call.

Live Chat Support in Shared Website Hosting

We provide a live chat assistance service for all Linux shared website hosting packages that we offer and we will assist you with almost everything in real time. If you don't have an account with us yet, we will give you more details about the plans in order to help you to get the most appropriate plan. In case you are an existing client, we will be able to help you with any billing or general matter and even with a number of common tech problems, for instance an e-mail address setup in a desktop email client. When you are unable to call us for some reason or you are in some country where we do not have a local phone number, our live chat will be the best way to contact us. Needless to say, some issues need additional time to examine and test, so you'll need to open a support ticket to our technicians, however, we will save your time and help you with a number of troubles on the chat.