One-Hour Response Guarantee
Learn more about the 1-hour response time guarantee and exactly how you, as the customer, may benefit from it.
If you ever encounter a problem with your site and are unable to take care of it yourself, ask the respective hosting provider’s help desk staff to help you get the website back online. A speedy solution would be the perfect scenario, but many hosting companies respond within twenty four hours or even more, particularly if you’re doing business with a reseller. Even if your problem can be resolved quickly, your site may not work satisfactorily or may not be reachable at all for a longer time interval, so you may lose potential customers because it’s pretty unlikely that anybody will be inclined to revisit a site that’s inoperational. With this in mind, you ought to make certain not only that you can get in touch with your hosting company, but also that they can answer and assist you in a well-timed manner. If a software application update does not go as planned or if you delete something by chance, for instance, the website must be restored swiftly in order to prevent protracted unavailability.
One-Hour Response Guarantee in Shared Website Hosting
If you’re using any of our Linux shared website hosting packages and you have a question or come across some complication, you can touch base with us 24-7 by opening a customer support ticket or by writing an email and we’ll make certain that you get a reply in less than one hour. In case the issue can be solved, we will do it before we get back to you, whilst in case there is something that you need to do on your end, we will supply you with all the necessary details – what possible solutions to try out, what settings to check, etc. Normally, you will get an answer within no more than half an hour, which suggests that waiting around for hours on end or even for more than a day to get support is something inconceivable. Our sixty-minute reply guarantee is valid for any enquiry that you may have – technical, billing or general.