Find out exactly what phone support entails in the web hosting community.
In case you've ever had a shared website hosting account in the past or you have dealt with any kind of online service, you are probably aware from your personal experience that for some things it is better to consult with a live person on the telephone instead of exchange support tickets or e-mail messages. In order to know more about a particular service before you order it or when something small has to be done, for instance, it is really easier and a lot faster to get it done in real time. When you are able to seek the advice of representatives over the phone, it's also very likely that you are using the services of an actual hosting provider, not just a reseller. The level of support that you can get on the telephone varies between different providers - from general matters to professional tech support. Usually most suppliers supply pre-sales assistance and first level telephone support, while more complex technical issues are resolved through email or tickets.
Phone Support in Shared Website Hosting
In case you choose to acquire one of our Linux shared website hosting packages, you'll be able to talk with our support team over the phone for 14 hrs a day. We can help you choose the ideal package for your websites since we are aware that it's better to discuss this kind of matters with a live person. In case you already have an account, we will assist you with all sales/billing questions and / or general issues, even with some technical problems that don't require a lot of time or escalation to a system administrator because it'll be better to open a ticket for time-consuming problems and have the communication in one place. We now have phone numbers in the United States of America, Great Britain and Australia, so you will be able to call the one you prefer and talk with one of our representatives.