Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Every assistance request you submit to us will be responded to within maximum 60 minutes. If your trouble ticket or email requires further assistance from a system administrator, we will without delay forward it and leave a comment to let you know that your case is being examined. If you take advantage of the Admin Services package, all of the tasks included there will be performed at a time that suits you.

  • Top quality support service

  • A Topflight Customer Service

  • If you require help while working with the Hosting Control Panel or with any of the apps that we’ve preinstalled on the server on your behalf, do reach the help desk support team at any time through the ticketing system. Additionally, in case you require help administering your dedicated hosting server, you can order our Admin Services package, that includes OS updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and restarting procedures, data backup hard drive storage space, etcetera.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Hosting Control Panel has been installed by default for each Linux dedicated servers hosting package. Among its characteristics is a very handy integrated knowledgebase that will walk you step by step on everything that you can do. Most of the instructional articles also video versions which demonstrate all the actions that you can perform in a very illustrative way. You will find all the how–to articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.