1 hour ticket response
We are committed to providing a prompt and proper solution to every helpdesk ticket posted by a client. Our skillful technical support team members will review your situation and will think of the most efficient solution. We offer a 1–hour response time guarantee for all trouble tickets. As a matter of fact, our average support ticket response time has proven to be twenty minutes.
A Premium–Quality Support Service
Our techs have considerable experience in the Linux shared website hosting packages world and are skillful enough to come up with a fast answer to your problem. If, however, the case at hand is not within the competence of a support engineer, the helpdesk ticket will be sent to a programmer or admin for additional assistance.
A User–Friendly Help Center Section
To help you find a quick hint on how you can use a certain feature, we have incorporated a truly user–friendly Help Center section in your Hosting Control Panel. You can browse through a large collection of web hosting account administration articles and website administration articles, have a peek at our F.A.Q. library or watch our step–by–step video tutorials.